Refund policy
isters & Co - Notting Hill
Email: info@sisters.co.co.uk
RETURN POLICY
Sisters & Co - Notting Hill
Returns are accepted within 30 days of receipt. Return shipping costs are covered by the customer. Returns are sent to our central warehouse in Asia.
30 days
Return period 14 days
Right of withdrawal Customer's costs
Return shipping
RETURNS ARE NOT FREE — SHIPPING COSTS APPLY
RETURN POLICY
Can I return my order?
Yes, that's possible. If you are not satisfied with the items ordered, you can return them within 30 days of receipt. For the return to be accepted, the order must meet all of the following conditions:
1
The order still contains all associated parts and components, and the packaging arrived in the same condition as the product.
2
Normal handling of the product is evident. Damage caused by improper handling is excluded.
3
Products for which hygiene is important were properly cleaned before starting the return process.
4
The product defect was identified immediately upon receipt.
5
We reserve the right to charge the customer for return shipping costs.
6
The return is processed within 7 business days. If the conditions are met, it will be officially confirmed within this period.
We reserve the right to refuse returned items if there is reason to believe they were used or damaged through no fault of ours.
HOW TO RETURN YOUR ORDER
If your order meets the conditions above, follow the steps below to start the return process:
1
Send an email to: info@sisters.co.co.uk with the subject "Return Request".
2
Details
Make sure the email includes the following: order number, reason for return, photo of the product if damaged, customer's first and last name, and customer's address.
3
Wait
We will contact you and provide you with the correct return address. Do not send the product back to the sender — wait for the return address we send you.
4
Shipping
The customer is responsible for the cost of shipping the product back to our central warehouse in Asia.
NEVER send the return to the sender — always wait for the return address we provide you.
A. WITHDRAWAL CONDITIONS — RIGHT OF WITHDRAWAL
The consumer has a right of withdrawal in accordance with the following provisions, provided that the consumer is a natural person entering into a transaction for purposes that are predominantly outside their trade, business, or profession.
Withdrawal period
Withdrawal period
14 DAYS
from the day on which the customer or a third party named by them received the last goods
As we operate with a fully automated system, orders are processed immediately upon receipt. For this reason, it is not possible to interrupt the shipping process once it has begun. A refund is only possible after the products have been received back, if they are returned.
To exercise your right of withdrawal, you must inform us (Sisters & Co - Notting Hill) by means of a clear statement (e.g. by email) of your decision to withdraw from this contract. The withdrawal is complete once we receive the products. The cost of returning the products is borne by the buyer.
Orders in transit
As our products are shipped from Asia, longer transport times may occur, which are beyond our control. If the products are already in transit, cancellation is no longer possible. Please wait until you have received the products and then return them. You may notify us of your cancellation in advance.
To ensure the fastest possible refund, we ask that you send us a shipping confirmation once the product has been returned.
Consequences of withdrawal
What we refund
All payments received Except for additional delivery costs Refund within a maximum of 14 days Using the same payment method used
What we do NOT refund
Return shipping costs Additional delivery costs (if a more expensive shipping method was chosen) Damage caused by improper handling
The refund will be issued after receipt and inspection of the products.
ALL RETURNS ARE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.